Forrest General’s Hospice ranks top 5 percent in national survey earning Best Hospice Caregiver Satisfaction Award
HATTIESBURG, Miss. – (July 10, 2019) Forrest General’s Home Care and Hospice received the Strategic Healthcare Programs’ (SHP) Best Hospice Caregiver Satisfaction Award. The award recognizes the hospital for achieving an overall score that ranked within the top 5 percent in the SHP national Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice benchmark and above the SHP national average for each CAHPS hospice quality measure in the 2018 calendar year.
This award is unique because it is measured from the caregiver’s point of view meaning that the survey is delivered to patients’ families, friends, and other caregivers.
“Our team works hard to provide high quality care to our patients and their loved ones. It is a huge honor to be recognized by such a prestigious organization and confirms that we are offering the best possible care and compassion for our patients. It is especially rewarding to know that caregivers trust us and the level of care we’re providing their family members,” said Rebecca Pardue, director, Forrest General Home Care, Hospice, and Asbury Hospice House.
This annual program acknowledges home health and hospice providers who have proven to provide high quality care to their patients. The CAHPS surveys are given to caregivers who score the care their loved one has received; this data is then compared to national quality standards and ranked next to other providers. According to the SHP website, “With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.”
About Forrest General’s Home Care
Forrest General Home Care and Hospice provides specialized care, in the comfort of your home, when you are recovering from an illness, injury or surgery and is available for all ages. Personalized home care is often the best course of treatment when a patient does not require the constant care provided by a hospital or nursing home.
The unique needs of a home care patient receive special attention from the home care staff. The staff consists of an interdisciplinary team of medical professionals who possess the knowledge and ability to provide superior care in any situation.
About Forrest General’s Hospice
Hospice is a special way of caring for the terminally ill and their caregivers. Focusing on the whole person and not the disease, Hospice strives to take care of the patient's physical, emotional, social and spiritual needs, as well as the needs of the family. Hospice takes a team approach with each member of the team, offering a specific set of skills.
Our professional staff create and coordinate an individualized plan of care for each patient. The patient's primary physician maintains the primary responsibility for the patient's care and is continually updated on their status by the hospice team.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 6,500 organizations nationwide raise the bar for healthcare performance. For more information, visit www.SHPdata.com and follow SHP on LinkedIn, Facebook and Twitter at @SHPdata.