Commitment to C.A.R.E.
The Forrest Health Experience...Showing We C.A.R.E.
Forrest Health employees and physicians are united by the patients they serve, and each plays an important role in the overall care for our patients. In recognition of this vital relationship, Forrest Health is committed to focus on the patient experience.
This commitment to caring is portrayed in the phrase "We C.A.R.E." The concepts of We C.A.R.E. are integrated into every aspect of Forrest Health's service to our patients, with the goal of creating patients who are not only satisfied, but loyal to Forrest Health. We C.A.R.E. is the philosophy of Forrest Health and describes the very heartbeat and character of our culture.
We C.A.R.E. means that we will:
C: Communicate with Compassion and Courtesy
A: Acknowledge and take Action
R: Respect and Reassure the patient
E: Empathize and Explain what is taking place
Visible tributes to Forrest Health's commitment to the We C.A.R.E. philosophy are on display throughout the hospital, including We C.A.R.E. posters in each patient room. These posters can be used as a talking point when you are rounding by asking patients how we are doing upholding the concepts embodied within the We C.A.R.E. philosophy.
Posters are displayed throughout the healthcare system spotlighting employees and physicians who have been identified as excellent examples of the We C.A.R.E. philosophy, whether through one specific recognized act, or through their commitment in their daily work. If you notice a Forrest Health employee or fellow physician in an act of C.A.R.E.ing, please pass these stories along to Medical Staff Services, so that we may recognize them. Also, please pass along any patient testimonials or stories, positive or otherwise, that relate to the We C.A.R.E. concepts, so that we can stay abreast of how this philosophy is being carried out in each patient's experience. Thank you for YOUR commitment to C.A.R.E.!
Joe Campbell, M.D.
"We C.A.R.E. means Forrest Health and its staff are committed to provide their patients the best healthcare in Mississippi. We are constantly striving to improve every facet of the patient experience and make Forrest General a world-class healthcare facility in every specialty. You can't go anywhere else and get better care."
Steven Farrell, M.D.
Forrest Health Chief Medical Officer
"As healthcare providers, our goal is to provide compassionate, quality care; to answer questions of patients and concerned family members, keeping them informed of the best options for their care. We C.A.R.E. involves patients, family members and every staff member who works in our facility. By promoting the We C.A.R.E. idea, we strengthen the bond we have with each of our patients and give them confidence that they are getting the best healthcare available by coming to our hospital."
Tom Messer, M.D.
Executive Medical Director of Cardiovascular Services
"Forrest General was recently honored with the J.D. Power Award, which recognizes high levels of patient satisfaction. Patients expect to receive quality care, but the difference is made when they see C.A.R.E.ing in their care. While patients have benefitted from Forrest General's outstanding technology and staff for many years, showing you C.A.R.E. is all about going the extra mile - delivering the same quality care while putting patients and families more at ease through a reassuring touch, comfortable surroundings or a kind word can make a world of difference."
John Nelson, M.D.
Emergency Services Medical Director
"We C.A.R.E. encapsulates what we do and why we're in the healthcare field. With the assumption that we have the knowledge and capability, the most important part of healthcare to me is that we care and show compassion and communicate, take action, respect and reassure the patient and empathize and explain."
Steven Stogner, M.D.
Critical Care Medical Director
"At Forrest Health, we do C.A.R.E. Not only do we practice the highest quality medicine, but we want our patients and their families to know they are special. There is no greater feeling than to be complemented by a patient or his family member on our good care."
Michael Stonnington, M.D.
Medical Staff President
"The We C.A.R.E. theme at Forrest Health is not simply a collection of letters. It is a philosophy that has true meaning that impacts patients' lives. We value excellence in our care. Integrity at every level will not be compromised, especially in the trauma unit where we need to be compassionate while taking quick action and reassuring the patient and their family they are receiving outstanding care. We work tirelessly to take care of our community and it is a privilege to treat each patient that comes through the emergency room."